Tuesday, January 27, 2009

A smart manager will invest in her employees

Here’s a great quote:

If you think training an employee is expensive, try not training them and watching them stay!

The quote comes from a very short, one minute video of a small business owner talking about his experience with training sales staff. He, like many of us, hired the best people he could find for the position. I’m sure he looked for experienced people with a passion for sales. He probably checked references and even did background checks. Hopefully, he hired people who got stellar recommendations and had excellent experience.

And then he put them to work. Perhaps he had them shadow one of his best salesmen for a day or two. They were given the company manual to read, and maybe a few videos to watch.

Does this sound familiar? Does it sound like your orientation and training program? It sounds an awful lot like the one I used for several years as a manager.

What if, with a little more investment in training, you could have a team that really understands your mission?

What if, with more personal, focused orientation and training you could have employees who excel quickly and who grasp, right away, your mission and message?

Who could, with their level of engagement and performance, create a palpable energy inside your building?

According to the researchers at the Gallup organization, you could double your revenue. If you could, as the result, equally engage your clients and their families, you could see a three fold increase in bottom line results.

Wouldn’t that be worth the investment, especially when you could really use the increased revenue?



1 comment:

Larry Wenger said...

You got it right. Managers need to be committed to the success of their employees and that is very different from hiring them, orienting them and then "throwing them to the wolves." Once an employee starts to have problems, we do not seem to know very much about reversing the downward spiral.

Larry Wenger
Workforce Performance Group
1-877-872-6195